By far, the number one question we’re asked is “Why does my Mac fleet need to be managed?”. It’s a natural response. After all, Mac’s just work - right? And besides, one of your guys looks after things. But let’s face it, they’re tending to the IT hobby you gave them when they get time away from doing what you hired them to do. And with what’s at stake for your business, that’s just not good enough. . .
Have you gotten an email message whose Subject line says something like “Change your password immediately! Your account has been hacked.”? If not, it may be only a matter of time before you do. It’s a scary message, especially because it contains one of your passwords, some threats, and a demand for money. Worse, the password is likely one you’ve used in the past—how could the hacker have discovered it? Has your Mac really been taken over?
Relax. There’s nothing to worry about.
If you’ve been good about backing up your iOS devices to iTunes on your Mac or to iCloud, give yourself a gold star! Both backup destinations are fine, but there’s one potential downside to iTunes backups: they can consume a lot of space on your Mac’s drive. In iTunes, go to iTunes > Preferences > Devices, where you’ll see all the iOS device backups that iTunes has stored. If there are multiple older backups or any for devices you no longer own, you can get rid of them. Control-click the offending backup, and choose Delete. Or, if you want to check how large a backup is first, instead choose Show In Finder, and then in the Finder, choose File > Get Info. When you’re ready, move the selected backup folder to the Trash.
You probably fall into one of two camps: people who haven’t the foggiest idea what pressing Command-Shift-3 or Command-Shift-4 do on the Mac, and those who use those keyboard shortcuts regularly to take screenshots. Either way, macOS 10.14 Mojave makes it easier than ever to create a still image of what’s on your Mac’s screen and to record a video of actions you take on the screen.
I started Wild Frog right around the time we found out my son would be born with spina bifida. At that time, we didn’t know a lot about it but knew we were in for a roller coaster ride. Twelve years on, being dad to that awesome little boy (and later, his sister too) is still one of the greatest joys of my life. But parenting a kid with special/medical needs is definitely a unique experience. Most days I feel like he’s taught me a lot more than I teach him. But after 11 years, there are three things that stand out which have informed my entrepreneurial journey.
For years, small businesses were an unlikely target for sophisticated cyber attacks. Anonymity and smallness, it was thought, would provide a level of security in and of itself. Not anymore! In 2012, a report from Symantec found that attacks on small businesses had increased 300 percent from the previous year. And that trend has shown no signs of slowing down. The reality is that most small and medium businesses (SMB) are attractive targets because they tend to be less secure and automation allows modern criminals to mass produce attacks very cheaply.
We’ve all seen it, right? The company’s “IT Guy” is the owner. Or a designer who ‘knows a bit about Macs’. This person became the primary go-to person for all things IT in the company. They deal with the bulk of the IT issues and pride themselves on helping out, calling for outside support only in dire needs. Happens all the time. But why? In our many years of supporting Macs, we’ve found that many business owners have fallen into the limiting belief that they are saving money by handling their own IT. The hidden problem is that the costs of handling your agency’s IT in-house far exceed the perceived benefits.