We’ve all seen it, right? The company’s “IT Guy” is the owner. Or a designer who ‘knows a bit about Macs’. This person became the primary go-to person for all things IT in the company. They deal with the bulk of the IT issues and pride themselves on helping out, calling for outside support only in dire needs. Happens all the time. But why? In our many years of supporting Macs, we’ve found that many business owners have fallen into the limiting belief that they are saving money by handling their own IT. The hidden problem is that the costs of handling your agency’s IT in-house far exceed the perceived benefits.
A while back, my wife and I had a problem with our dishwasher. It was nine years old and It still worked, but many dishes had to run twice and even then didn’t get as clean as we really liked. Nothing didn’t work - technically. It just wasn’t performing as well as a dishwasher CAN perform. Maybe if we replaced all the parts, we could have gotten it to work 80% as well as when it was new. But no amount of money would get it work like a new one. So even if we’d gone through all the time and expense, it would still be a nine year old dishwasher. The technology in your company is very similar - with more far-reaching consequences than you’d think. The old adage “If it ain’t broke, don’t fix it” has it’s place, but with regard to technology that’s a completely flawed belief system.